Government of Ireland
Logo - Co-funded by the European Union
Pobal - Government Supporting Communities
Social Inclusion and Community Programs
Galway City partnership
“The Social Inclusion and Community Activation Programme (SICAP) is co-funded by the Irish Government, through the Department of Rural and Community Development, and the European Social Fund Plus under the Employment, Inclusion, Skills and Training (EIST) Programme 2021 -2027.”
“Tá an Clár um Chuimsiú Sóisialta agus Gníomhachtú Pobail (SICAP) cómhaoinithe ag Rialtas na hÉireann, tríd an Roinn Forbartha Tuaithe agus Pobail, agus Ciste Sóisialta na hEorpa Plus faoin gClár Fostaíochta, Cuimsiú, Scileanna agus Oiliúna (EIST) 2021 -2027.”

Family Support Practitioner

Galway City Partnership clg. seeks to recruit for the role of Family Support Practitioner

Job Description for Full-Time (35 hours) or Job Share Opportunity


There are 9 International Protection Accommodation Centre’s based in Galway city which provide accommodation for families. The Accommodation Centre’s range in size with the smallest Centre catering for 11 people in total (4 of which are under 18) and the largest Centre catering for 169 people in total (61 of whom are under 18).

An International Protection Applicant is an Asylum Seeker. These are people who have left their country and are seeking protection in another country. Seeking asylum is a human right.

The family support practitioner role is focused on meeting the needs of families seeking asylum in Ireland living in congregated settings – accommodation centres run by the International Protection Accommodation Services.

Asylum seekers can access services and supports whilst living in the state awaiting their cases to be heard by the International Protection Office.

Upon approval of their applications, they will proceed to move out into the community, and so their time in the centres is another period of transition in their lives meaning they face many unique challenges.


Family Support Practitioner for families living in IPAS accommodation centres to support the pathway for integrated community-based child and family support services. The roles is ESF+ Co funded by the Government of Ireland and the European Union.

Job Objectives

  • To provide support that improves the quality of life for families in state-provided accommodation such as (but not limited to) IPAS accommodation centres, Emergency accommodation centres, National Reception Centre, National Hub, Emergency Reception and Orientation Centres, while promoting the personal, social, and educational development of children, young people and their parents always keeping the child at the forefront of the work.
  • To work in partnership with Tusla services, community-based statutory agencies and community and voluntary service providers, IPAS accommodation providers, local Child and Family Support Networks and Children and Young People Services Committees.
  • To support the Meitheal early intervention practice model to coordinate a child-centred approach to individual family needs-led support and parenting support.

The Family Support Practitioner will work as part of the designated team/service in delivering a quality and effective service. This service will be provided through offering a home-based, outreach support to parents and children in the assigned area. The role is specifically family-focused, with the welfare of the child being paramount.

Main Duties and Responsibilities

The Family Support Practitioner will perform their duties in line with Tusla’s professional standards. The Family Support Practitioner will:

  • Assist in enabling parents/guardians/carers/families to sustain the safe care of their children.
  • Work with a caseload/workload assigned by their line manager. This may involve working closely with a number of families with varying support needs.
  • The level of work required will take into account the varying complexity of families & travel requirements.
  • Change and adapt to new programmes and models of service in line with evidence-based research and required training.
  • Deliver agreed intervention programmes as required.
  • Work in a flexible manner with the family in meeting their changing needs through the use of consultation, plans, reviews and feedback.
  • Work in partnership with families to increase their skills in such areas as childcare, budgeting, home management, nutrition, and health care, through individual or group work.
  • Aim to enhance positive parenting skills.
  • Liaise with the person on health/emotional/parenting issues and child abuse and report concerns as appropriate.
  • Assist in linking families with local/appropriate services and agencies. Encourage their attendance at these services.
  • Work within current legislation, relevant policies and procedures, guidelines and protocols within the designated team/service and the child and family agency, Tusla.
  • Adhere to the supervision policy.
  • Contribute to an area-based analysis of unmet needs.
  • Share knowledge with other team members to maintain standards.
  • Actively participate as a member of the designated team/service.
  • Attend meetings as appropriate to their allocated work e.g., Meitheal meetings, Family Support planning meetings, Child Protection conferences, strategy meetings, and children in care reviews.
  • Seek the advice of relevant personnel when appropriate/as required.
  • Promote a culture that values diversity and respect in the workplace.
  • Participate as Lead practitioners and support workers in the Meitheal process.
  • Be active members of the local Child & Family Support Networks & the Team Around the Child.


The Family Support Practitioner will:

  • Maintain accurate up-to-date records and files in accordance with national guidelines, procedures and Children First (2017)
  • Maintain service user confidentiality.
  • Contribute to ongoing evaluation of the service.
  • Collaborate with the line manager in developing the role of the Family Support Practitioner and the team.
  • Engage with line manager and ESF+ Project Officer in respect of ESF+ reporting requirements and provide relevant information as required.

Education & Training

  • Engage in personal development planning in collaboration with the line manager.
  • Engage in in-service training and other relevant training opportunities (including attendance at mandatory programmes).
  • Review and change work practices in line with training and service developments such as the National Service Delivery Framework.

Health & Safety

  • Comply with and contribute to the development of policies, procedures, guidelines and safe professional practice and adhere to relevant legislation, regulations and standards.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards as they apply to the service for example National Standards for Child Protection and Care and comply with associated Tusla – Child and Family Agency protocols for implementing and maintaining these standards as appropriate to the role.
  • To support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient health service.

The above Job Description is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.

Qualifications and Experience

Applicants must by the closing date of application have the following:

  • Quality and Qualifications Ireland (QQI) Level 6 (or higher) major academic award in the areas of health promotion, social care, childcare, education, family support, education etc.


  • An equivalent nationally recognised qualification in the areas of health promotion, social care, childcare, education, family support, education etc.


  • the requisite knowledge and ability (including a high standard of suitability and ability) for the proper discharge of the duties of office.


  • Experience of working with people of different cultural and linguistic backgrounds. Experience of working with an interpreter.
  • Understanding and knowledge of community support services and structures including for refugees and migrants

Other requirements

The post holder will require access to appropriate transport as the post may involve travel.


A candidate for and any person holding the office must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such as would indicate a reasonable prospect of ability to render regular and efficient service.


Each candidate for and any person holding the office must be of good character.

 Professional Knowledge

  • Awareness of children and young people’s participatory practice
  • Sufficient professional knowledge to carry out the duties and responsibilities of the role.
  • Knowledge of Tusla’s Prevention, Partnership and Family Support; Child Protection and Welfare; and Alternative Care Strategies.
  • An understanding of child protection risk and harm and Tusla social work business processes.
  • An understanding of a community development approach to child protection and family support.
  • An understanding of the impact of poverty and disadvantage on communities and especially its impact on parenting.
  • An understanding of children’s holistic developmental needs within the context of their family and community.
  • An understanding of children’s rights.
  • An understanding of evidence-informed; human rights-based; outcomes-focused; integrated; and preventative child and family services.
  • Demonstrate an awareness of children and young people’s participatory practice.
  • A willingness to develop IT skills relevant to the role.
  • A commitment to continuing professional development.
  • Demonstrate a commitment to delivering a quality service that is child-centred, safe, and well-led in line with Tusla’s Quality Assurance


  • Display awareness and appreciation of the service user and the ability to empathise with and treat others with dignity and respect.
  • Demonstrate the ability to make effective decisions and solve problems especially with regard to service user care.
  • The capacity to plan and manage resources in an effective and resourceful manner.
  • The ability to manage self in a busy working environment including the ability to prioritise workloads.
  • +Flexibility and openness to change.
  • A commitment to assuring high standards and striving for a user-centred service.
  • The ability to evaluate information and make effective decisions in a timely manner.


  • Effective team skills.
  • The ability to resolve conflict and empower people with sometimes quite divergent points of view.
  • Initiative and innovation in identifying areas for service improvement.
  • Promote a culture that values diversity and respect in the workplace.
  • Demonstrate effective team skills.
  • Demonstrate flexibility and openness to change.
  • Demonstrate ability to utilise supervision effectively.

Character Communication and Interpersonal Skills

  • Effective interpersonal and communication (verbal and written) skills.
  • The ability to empathise with and treat others with dignity and respect.
  • Display effective communication and interpersonal skills including the ability to collaborate with colleagues, families, etc.
  • Demonstrate a willingness to develop IT skills relevant to the role.
  • Demonstrate commitment to continuing professional development.
  • Contribute to other activities as required.

Terms & Conditions of Employment

Duration of Contract:

The contract is for a full-time position for an initial fixed term period of one year subject to satisfactory performance. This may be reviewed with the intention to extend for a further four years, subject to satisfactory performance and continued Tusla funding.


A term of six months will apply.

Working Hours:

9am – 5pm (35 hours per week)or Job share (17.5 hours per week)

Annual Leave:

27.5 days per annum

Travel & Subsistence:

Travel and subsistence will be paid at public sector rates.

Location of the position:

Galway City Partnership Offices, 3 The Plaza Offices, Headford Road, Galway City

Garda Vetting:

The successful candidate will be required to be Garda vetted.

Selection will involve short listing of applicants for interview based on the criteria for the position as outlined in this job description and person specification.

There may be a panel created for future similar opportunities that may arise in the future.

This is a re-advertisement of this role – previous applicants need not apply.

Please submit your Curriculum Vitae and cover letter by email to by 1pm on the 12th of June 2024.

The interviews for this role will be held on Thursday the 20th of June 2024.

Government of Ireland
Logo - Co-funded by the European Union
Department of Children Equality Disability and Youth
Túsla Logo
Galway City Partnership
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