Government of Ireland
Logo - Co-funded by the European Union
Pobal - Government Supporting Communities
Social Inclusion and Community Programs
Galway City partnership
“The Social Inclusion and Community Activation Programme (SICAP) is co-funded by the Irish Government, through the Department of Rural and Community Development, and the European Social Fund Plus under the Employment, Inclusion, Skills and Training (EIST) Programme 2021 -2027.”
“Tá an Clár um Chuimsiú Sóisialta agus Gníomhachtú Pobail (SICAP) cómhaoinithe ag Rialtas na hÉireann, tríd an Roinn Forbartha Tuaithe agus Pobail, agus Ciste Sóisialta na hEorpa Plus faoin gClár Fostaíochta, Cuimsiú, Scileanna agus Oiliúna (EIST) 2021 -2027.”

New Arrivals Support Worker

Galway City Partnership CLG is seeking to recruit for the role of New Arrivals Support Worker.


Job Description

Context and Purpose of Role

Galway City Partnership CLG is seeking to recruit for the role of New Arrivals Support Worker. Galway City Partnership is a local and community development company working in Galway City since 1996 to tackle disadvantage and social exclusion. This post is funded under SICAP (Social Inclusion and Community Activation Programme).

There are currently 18 International Protection Accommodation Centres based in Galway City which provide accommodation for those seeking asylum in Ireland. An International Protection Applicant is an Asylum Seeker. These are people who have left their country and are seeking protection in another country. Seeking asylum is a human right.

The New Arrivals Support Worker role is focused on responding to the needs of those who are newly arrived in Galway City living in congregated settings – accommodation centres run by the International Protection Accommodation Services. The purpose of the New Arrivals Support Worker is to support New Arrivals to engage in their new communities by providing integration and inclusion support with an emphasis on community engagement and participation.

Main Duties and Responsibilities

  • To support new arrivals in IPAS centres to access services and relevant information to facilitate inclusion in their new communities.
  • To identify the changing needs of new arrivals and engage and support new arrivals to avail of supports and training available through Galway City Partnership and other programmes/agencies as required.
  • To empower new arrivals to self-advocate where possible.
  • To build the capacity of new arrivals to engage with services and supports independently.
  • To work closely with the team in GCP to provide cohesive and collaborative support to new arrivals.
  • To participate in and inform relevant local and community structures about the lived experiences of International Protection Applicants.
  • To thoroughly and accurately record observations, information and issues arising (in line with Data Protection and Child Protection policies), to inform needs-based responses, services and strategic actions.
  • To complete reports as requested by the Line Manager, CEO and as per requirements under SICAP (including the use of computer programmes like Iris)
  • To attend support and supervision sessions with the Line Manager.
  • To participate in training relevant to the post as agreed with the Supervisor.
  • To attend other meetings as requested.

The New Arrivals Support Worker will report to the relevant Line Manager in Galway City Partnership.

Main Requirements/Competencies

Critical Competencies:

  • Experience of the International Protection Accommodation and Asylum System i.e., have personal experience or experience working within the system.
  • An understanding of different cultural norms, demonstrate an insight and awareness into the complex issues affecting new communities.
  • Demonstrate an ability to work with a wide range of people from various backgrounds in a variety of social settings in a respectful and empowering way.
  • Experience of working in a team, being flexible and understanding and communicating well with others.
  • Proficient in English.
  • Proficient in IT.
  • A full commitment to confidentiality.
Desirable Competencies:
  • Relevant 3rd level education
  • Experience working in community development or support work.
  • Report Writing Skills
  • Proficient in IT
  • Working knowledge of a second language like Arabic, Urdu, French, Pashto, Spanish, Somali, Portuguese, Georgian or Farsi (desirable but not essential)

Terms and Conditions of Employment

Duration of Contract:

The contract is for a full-time position for a fixed term period of six months subject to satisfactory performance. and is subject to funding availability. 


A probation period of 3 months will apply.

Working Hours:

Monday – Friday: 9am – 5pm (35 hours per week). The role will require flexibility as some of the work may take place on evenings or over the weekend.


The salary for this post is €34,531 per annum pro-rata.

Annual Leave:

27.5 days per annum pro-rata.

Travel & Subsistence:

Travel and subsistence will be paid at public sector rates.

Location of the position:

Galway City Partnership Offices, 3 The Plaza Offices, Headford Road, Galway City.

Garda Vetting:

The successful candidate will be required to be Garda vetted.

How to Apply

Selection will involve short listing of applicants for interview based on the criteria for the position as outlined in this job description and person specification.

Please submit your Curriculum Vitae and Cover Letter by email to by 1:00 pm on the 20th of June 2024.

The interviews for this role will be held on Thursday the 27th of June 2024.


Government of Ireland
Logo - Co-funded by the European Union
Pobal - Government Supporting Communities
Social Inclusion and Community Programs
Galway City Partnership
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